Online purchases — 14-day right of withdrawal

If you are an eligible consumer purchasing online, you have 14 days from delivery to exercise your right of withdrawal without giving a reason. To help us manage unique inventory, please email contact@beauluxury.com within 48 hours of receipt where possible, using “Return request” as the subject and including your full name, order number, address and reason for return. This requested 48-hour notice does not reduce the statutory 14-day period or require a consumer to justify exercising a statutory right of withdrawal.

Return conditions

The item must be returned in a condition suitable for resale and must meet all of the following conditions:

• the item is in exactly the same condition as when it was sent;
• all BeauLuxe security and product tags remain attached;
• there is no sign of wear, use, alteration or damage beyond the handling reasonably necessary to inspect it;
• the item remains in perfect working condition;
• all receipts, paperwork and documents are returned;
• the original packaging is included and intact;
• all accessories, certificates, dust bags and warranties supplied with the item are included;
• the order number or proof of purchase accompanies the return.

If the BeauLuxe security tag has been removed or detached, the item is not eligible for return or exchange. If the item is incomplete or no longer in its original condition, the return may also be refused or a lawful reduction in value may be applied. These restrictions do not limit mandatory rights where an item is faulty, damaged in transit or not as described.

How to return an item

Contact us before shipping. Once the return is authorised, our client team will provide the return address and shipping instructions. Send the item as soon as possible and no later than 14 days after notifying us of your withdrawal. Use tracked delivery with signature and insurance covering the item’s full value. Except where the item is faulty, damaged in transit or not as described, return costs and return-transport risk are the customer’s responsibility.

Inspection, exchange or refund

Once received, the item will be inspected by our specialists. Depending on its condition, completeness and compliance with this policy, the result may be a full refund, a lawful partial refund reflecting diminished value, or no refund where the return is ineligible or a legal exception applies. Where appropriate and available, you may instead be offered an exchange for a similar item. An eligible refund will be issued to the original payment method within 15 days after we receive and inspect the returned item, or sooner where required by applicable law. We may withhold reimbursement until the goods have been received or you provide proof of return. Return costs and premium delivery upgrades are not reimbursed; standard outbound delivery charges are treated as required by applicable law.

Paris showroom purchases

Items purchased in our Paris showroom are not eligible for return or exchange because they can be fully inspected before purchase and the statutory distance-selling withdrawal right does not apply. This does not affect mandatory rights where an item is faulty, damaged or not as described.

Missing, damaged or incorrect items

Please report a missing, damaged or incorrect item within three days of delivery by emailing contact@beauluxury.com with photographs and the order details. We will investigate and correct an accepted issue at our expense. Nothing in this policy limits statutory rights concerning conformity, hidden defects or other mandatory consumer protections.