Shipping Policy

Shipping Policy

Last updated: 8 September 2026

BeauLuxe prepares each order with care and confirms the available delivery service before dispatch. Because our pieces are unique and may be high in value, the carrier, insurance level, signature requirement, price and estimated transit time can vary by destination and order.

Order preparation

Orders are prepared after payment has been confirmed and any necessary identity or fraud-prevention checks have been completed. We will contact you if further information is required.

Delivery service and tracking

We use tracked delivery and, where available, insured and signature-required services. Tracking information is sent when the order has been dispatched. Please ensure that the delivery name, address and telephone number are complete and correct before dispatch.

Delivery times

Any delivery estimate is indicative rather than guaranteed. Timing depends on the destination, carrier, customs processing and any additional verification required for the order. We will notify you if we become aware of a significant delay.

Customs, duties and taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes or local handling fees. Unless expressly shown as included at checkout or confirmed in writing by BeauLuxe, these charges are the recipient’s responsibility.

Receipt and transport damage

Please inspect the parcel promptly. If it arrives visibly damaged, refuse it where appropriate or record the damage with the carrier. Contact contact@beauluxury.com within three days of delivery with the order number, photographs of the parcel and item, and a description of the issue. This reporting request does not limit any mandatory legal rights.

Failed delivery, address changes and lost parcels

Address changes cannot always be made after dispatch. Additional costs caused by an incorrect address, an uncollected parcel or an unauthorised redirection may be charged where permitted by law. If tracking has not updated or a parcel appears lost, contact us so that we can open an investigation with the carrier.

Returns

Delivery of a return must follow the instructions and address supplied by our client team after approval. Please read our Return Policy before sending any item.

Contact

For a delivery quote or a question about an order, email contact@beauluxury.com or contact our private client team on WhatsApp.

DHL Express insured delivery

  • France: €30.
  • European Union: €60.
  • Other international destinations: €150.

Orders are normally prepared within 2–3 business days after payment and any required identity or fraud-prevention checks. Parcels are shipped with DHL Express, tracked, insured according to the declared value of the order and delivered against signature. Tracking details are sent after dispatch. Delivery is generally estimated within approximately 48 hours after collection by DHL, but this timeframe is indicative and is not guaranteed.

Remote areas or destinations for which standard insured service is unavailable may require an additional quotation before dispatch. We will contact you before collecting any additional delivery charge.

For deliveries outside the European Union, customs duties, import taxes and local handling charges are not included and remain the recipient’s responsibility unless expressly stated otherwise at checkout.