👜 Buying

Q1: Are your products authentic?

Every item offered by BeauLuxe is inspected by our specialist team before sale. The inspection considers construction, materials, stamps, serial information, hardware, stitching and other brand-specific details. Any authentication document supplied with a piece is identified in its product description.

Q2: What is your return policy?

Eligible online purchases may be returned under our 14-day withdrawal policy. The item must meet all return conditions and the BeauLuxe security tag must remain attached. Paris showroom purchases are not eligible for return or exchange, subject to mandatory legal rights. Please read our Shipping & Returns policy for the complete terms.

Q3: What if the item I receive is damaged or not as described?

Please contact us within three days of delivery at contact@beauluxury.com with your order number, photographs and details. We will investigate promptly. This reporting request does not limit mandatory rights concerning conformity, hidden defects or items that are not as described.

Q4: Do you offer international shipping?

We can arrange tracked, insured delivery to many international destinations. Availability, price, estimated timing and any customs responsibility depend on the destination and are confirmed before dispatch. See our Shipping Policy or contact our private client team.

💼 Selling / Consigning

Q5: How can I sell my item through BeauLuxe?

Send clear photographs and product details to our team through WhatsApp or contact@beauluxury.com. Include the brand, model, condition, accessories and proof of purchase where available. After an initial review, we will contact you to discuss a direct-purchase or consignment proposal.

Q6: What’s the difference between consignment and buyback?
•Consignment: We sell your item on your behalf. You typically earn a higher return.
•Buyback: We purchase your item directly for a fixed price. Fast and hassle-free.
Q7: Do you only accept Hermès?

While Hermès is our specialty, we also accept select items from other top-tier luxury brands such as Chanel, Louis Vuitton, Rolex, Dior, and more — depending on item condition and market demand.

🔒 Authentication & Certificates

Q8: What is included in your Certificate of Authenticity?

Where a BeauLuxe authentication document is supplied, it identifies the item reviewed and records the result of our inspection. The exact documents and accessories included with each piece are stated on the relevant product page.

Q9:Can I request re-verification in the future?

Contact contact@beauluxury.com with your order number and the item details. We will confirm whether a record is available and whether verification or document replacement can be provided.

📦 Shipping & Payment

Q10: What payment methods do you accept?

The payment methods currently available are shown at checkout or confirmed directly by our private client team. Never send funds using bank details received through an unverified message; contact us through the details published on this website if in doubt.

Q11: How long does shipping take?

Preparation and delivery times depend on the item, destination, payment verification and customs. The estimated schedule and insured delivery method are confirmed before dispatch, and tracking is provided when available.